On accessing the page https://support.skedler.com/helpdesk/tickets/xxx, the browser displays an insecure connection warning:
support.skedler.com uses an invalid security certificate. The certificate is only valid for the following names: *.freshdesk.com, freshdesk.com Error code: SSL_ERROR_BAD_CERT_DOMAIN
We will rectify the HTTPS issue. Please use http://support.skedler.com/helpdesk to access your ticket until then.